Ordering and DeliveryThank you for visiting our website and for giving us the opportunity to serve you. When you place an order through our website you will find it safe, easy, and fast.
You can make changes and review what you have entered before your order is placed and a confirmation email will be sent directly to you within seconds! Please call us if you prefer talking to a person when placing an order, The Sofabed Company gives you the option of ordering by phone. Our Customer Service Representatives are available at from 10:00 a.m. to 8:00 p.m. EST on weekdays and 11:00 a.m. to 6:00 p.m. EST on Saturdays and Sundays.
After your order is completed, you will automatically be sent an “Order Confirmation” email to the email address you entered during checkout. This confirmation will include both an invoice for record of payment and your Order Number. This email is your receipt, please check it to avoid any errors– if by any chance you lose it, please let us know and we will be happy to provide a copy.
What Are My Payment Options?
Credit Cards – We accept American Express, Discover, MasterCard and Visa.
How Long Will My Order Take?
We custom order your furniture to meet our customer’s personal taste and requirements. Most furniture will take approximately 4 – 6 weeks to build and to deliver to your home.
How Will My Order Ship?
We know that once you have placed an order with us, you want to receive it as quickly as possible, so we use the best delivery companies available. When shipping your order, we will use one of three different shipping methods: Ground Shipping, Truck Freight shipping, or White Glove delivery services. For certain items, more than one service may be available for you to choose from. Please note that there may be price differences if you choose to upgrade a shipping service. The Sofabed Company is a drop-ship company, and as such different items you purchase may be shipped from different locations. Your items may arrive on different days and with different shipping methods if you purchase items from multiple brands or if you place more than one order at once. If you have any questions about shipping before or after placing an order, or while your order is on its way, our Customer Service department is here to help you.
Truck Freight: If the product that you are purchasing is a larger item, it will be shipped via truck freight, sometimes called ‘back of truck’ delivery. Truck freight shipments usually take between 1-7 business days in transit to arrive (excluding pre-ship time).The shipping company will call you in advance to schedule a delivery appointment window. In general, you must be at home to receive the order. Please note that if you are not available for a delivery appointment or the carrier cannot contact you, the order will be held for you for several days. There may be a charge for this service. After this time, the order will be returned to the manufacturer for credit under our Return Policy. After the product is delivered to the shipping address, it is the customer’s responsibility to unload it from the back of the truck or maybe loaded to the ground in some cases. If the item is very heavy please ensure that you have assistance to remove it from the delivery truck. Inside delivery across the threshold of your home may also be available at an extra charge. Some truck freight companies can provide assembly of the items for an additional fee. Please contact us before placing your order for more information on this service. Please note that deliveries cannot be made to a PO Box. Please note that if you are not available for a delivery appointment or the carrier cannot contact you, the order will be held for you for several days, and there may be a charge for this service. After this time, the order will be returned to the manufacturer for credit under our Return Policy.
White Glove Shipping is the most popular method and comparable to truck freight shipping, but due to the extra time and person power needed to take care of your order, the shipping time may be anywhere between 5 and 17 business days (excluding pre-ship time) until the carrier contacts you for delivery. White Glove shipping is available and recommended on most furniture. Delivery appointments usually consist of a four (4) hour appointment window; depending on your location the carrier may be in your area every day, 2-4 times a week, or once every two weeks. Please contact customer service for more information on White Glove Shipping options, extra services, and how often the carrier will be in your area. Please note that if you are not available for a delivery appointment or the carrier cannot contact you, the order will be held for you for several days. There may be a charge for this service. After this time, the order will be returned to the manufacturer for credit under our Return Policy. Our White Glove service is the highest level of home assembly service. Delivery inside your residence to the room of your choice (includes carrying the product up two (2) flights of stairs from the threshold*). The carrier will unpack the product and remove the packaging for you. They will also provide 30 minutes of light setup that requires basic tools (e.g. pieces will be screwed or bolted together, set next to each other or on top of each other). The shipping company will call you in advance to schedule a delivery appointment window, and you must be at home to receive the order. Please note that deliveries cannot be made to a PO Box.*the carrier is not responsible for connecting electrical components that may be placed on or inside the item. If your order will need to be carried up more than 25 steps, or you require longer assembly or setup time please contact us. These services are often available for additional charges.
Ground Shipping: Smaller items will be shipped with regular ground shipping (generally USPS, FedEx, UPS or DHL). The average transit time is between 1-7 business days (not including pre-ship time) for any destination in the contiguous USA. Delivery times will depend on the local delivery schedule of the carrier, and it may not be possible to make an appointment. Generally, ground delivery is available Monday to Saturday 9am to 8pm. A signature is not typically required: if the customer is not at home to accept delivery, the product will be left if it is safe to do so. If a signature is required the product will not be left at the address. Please note that deliveries cannot be made to a PO Box. If the shipping address is a business address, delivery will be attempted only during normal business hours Monday to Friday. The item will not be left without a signature on file. Please note that if you purchase multiple Ground Shipping items, they may be shipped via Truck Freight instead at the discretion of the manufacturer. For ground shipping (USPS, FedEx, UPS or DHL), delivery to a business address will be carried out during normal business hours Monday to Friday only. A signature will be requested on delivery. The carrier is not required to match the signature to the name on the package.
The Sofabed Company does not charge Sales Tax except within the state of Florida.
Using Promotional Codes
Join our email list! By doing so you will receive all of our Promotional Codes, these codes can give you discounts on specific items, or significant discounts on any item you choose. These codes can be applied during the checkout process for big savings.